IT Analyst - MS Sharepoint - CRM #64059

Client: Major Consulting Institution

Location: Toronto

Length: 6 Months Contract


Brief Description:

Providing technical and operational advice and guidance to support clients' information technology infrastructure and applications. Resolving problems and error messages with standalone systems. Performing system administration and control activities and scheduling, coordinating and monitoring various application and database activities


Job Description:


  • Designing, evaluating, testing and implementing tools and solutions to resolve user's problems with stand-alone systems. Assisting other department staff with the design, evaluation, testing and implementation of components of more complex systems

  •  Developing and documenting processes to address clients' information technology requirements and to monitor hardware, application and database performance. Performing a variety of administrative tasks related to systems, applications and databases. Providing usage and status reports to keep clients informed about the effectiveness of systems, applications and databases

  • Developing and distributing communications to notify users of scheduled upgrades to systems, applications and databases and to inform them of problems and outages 


  • Requires knowledge of information technology systems and applications and their applicability to the clients' businesses. This knowledge is normally acquired through a 4-year university education in information technology and experience in supporting systems, applications and databases. Applies knowledge of information technology systems, applications and databases to improve their o perating effectiveness. Problems in providing technical and operational support, and resolving users' problems may have unusual and unexpected causes. Solutions are developed from interpreting established methods and past practices. Provides required information to clients to resolve their information technology proble ms and to meet service delivery agreements. Requires explaining system operation and processes to resolve problems for users who are generally receptive to the information. The results of providing technical advice and problem resolution to clients contribute to an improvement in service delivery.


  • Requires working in a normal business office environment where the work requires concentrated attention to resolve information technology problems.


Qualifications - External

  • Possess high organizational and planning skills

  • Works effectively and independently in a dynamic environment

  • Responsible, takes ownership of work, and follows through to completion

  • Possess a high attention to detail

  • Ability to multi-task; Ability to follow Processes

  • Ability & desire to perform "admin" work as well as "technical" work

  • High analytical & troubleshooting skills- Ability to determine the customer's true needs

  • Able to Learn quickly with minimal supervision

  • Ability to assess status quo, and come up with new ideas

  • High written and verbal communication skills

  • Ability to maintain productive business relationships

  • Personable; Tactful; Ability to collaborate- Provides status and feedback

  • Ability to articulate and document business requirements, designs, installation plans, etc

  • Flexible hours- Four-year university education in computer science or equivalent

  • Good general knowledge of the various state-of-the-art, application packaging and deployment technologies

  •  Experience with MS CRM application design and developement

  • Experience with gathering techincal user requirements for MS CRM and SharePoint

  • Experience with SharePoint 2010 and 2013 development and administration

  • Strong .Net development experience





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